Frequently Asked Questions

Can I use someone else’s Form?

No. All the personalised forms have been uniquely bar coded to uniquely identify the person named on the form.   Download a replacement form from the website.

Cancellation & Refund Policy?

A refund of a payment minus an administration charge of €30 is available if a cancellation is received before the 22nd of February.  No refunds will be available after this date. This policy includes conference fee and any other pre booked items.

What should I do if I lose my form?

Blank application forms are available for download from the website, select the correct form applicable to your membership and complete.

My Employer will pay my fees but needs an invoice.

Complete your application making sure to include any order number details and the address to where an invoice is to be forwarded to.  This facility is available to companies, VEC’s  and business which require an invoice number to initiate payment.  An invoice cannot be sent to a members own address.

I am not a current member of the IGC can I attend the Conference?

Non members may attend the in-service day (Friday 5th March) however attendance at the AGM is limited to current paid members only.

What workshop will I be allocated?

Where a workshop is limited to a certain number of participants, normally due to the resources available (room size, etc) the places are allocated on a first application received basis.  The allocation of workshops is finally confirmed approx 1 week in advance of the conference and  the details of your allocation are included in the Confirmation Letter and on your Name Badge.

Can I choose at which session I attend a workshop?

No,  while you will generally get your top preference workshop, it can be that you go to your second preference in the first session.  You should not attend a session for which you have not been allocated for a number of reasons, The workshop may be full to capacity at the other session, your assigned workshop at one session may not be available for the other session.

How do I contact the administrator?

The administration of the AGM is run externally from IGC Head Office, the Administrator should be contacted preferable via email, all questions will be answered where possible in within one working day. agmadmin@docshop.ie hotline 087 750 0376  office hours.

How will I know if my Application has been received?

If an email address is provided then an acknowledgement of receipt of your application will be sent to you.In the week prior to the conference you will receive a confirmation letter which will contain details of your application, allocation to workshops, receipt for any monies paid, tickets (as per your booking) and a name badge insert (Holders are distributed at registration), An Evaluation Form and an Expenses Claim Form .

What should I do if I do not get the Acknowledgement Email?

While this might seem obvious, firstly check that you have actually sent your application especially if you dropped it off with another person to actually post.  If you are sure that it has been sent then contact the administrator via email agmadmin@docshop.ie giving your name and membership number, we may have  incorrectly entered your email or could not read your email address.

What if my tickets fail to arrive in the post?

A general notification will be sent advising that the documentation has been posted. If you fail to receive your post, contact the administrator agmadmin@docshop.ie  who will arrange for a replacement pack to be printed to be available for collection at registration. Should your pack subsequently arrive, note that the tickets originally issued will be cancelled and should not be used.

When can I get a Certificate of Attendance?

Certificates will be issued following a request to head office via email after the conference. These may be required by principals to get substitution payments and by you for proving your attendance at in-service for the maintenance of your membership of the IGC.

What if I lose my Tickets?

As with any ticket it must be treated as cash.  In the event that you have misplaced your tickets contact the administrator agmadmin@docshop.ie at the earliest opportunity . If time permits and at the discretion of the organisers  tickets may be cancelled and replacements issued

Can I claim Expenses through the IGC?

Only if you are an employee of the Department of Education & Science in a second level school and you have provided a school roll number, but excluding VEC Schools which have their own facility for processing expenses.  You must also provide Bank details for any payments to be sent directly to your account, cheques will no longer be issued.
 
Expenses claim forms MUST be returned to the conference administrator before 1pm on Saturday.  Expenses claims by post will not be accepted.
 
Note your Expenses form is included in the pre conference pack and you can have this fully completed in advance.  To calculate the distance use the AA route Planner

Is there transportation from the Rail/Bus Station?

Yes. A bus will meet  the 18:05pm  train departing from Dublin  Connolly and the  17:00  on departing Sligo Thursday 4th March. On Friday the bus will meet the 07:00 train departing Sligo and the 07:05 Departing Dublin Connolly.  These should be confirmed at www.irishrail.ie  Bus times can be found at www.buseireann.ie/. If you arrive at other times taxis can be found outside the station office. The timings shown on the application forms are arrival in Mullingar.

How do I get there by car?

A map view is available by following this link.
http://www.irishtourist.com/details/mullingar_park_hotel.shtml#map 
Written directions can be obtained from any departure point from www.aaireland.ie  and click the route planner button.  The hotel is located on the Mullingar side of the N4 – N52 Junction.  The hotel grounds border the junction, access is from the N52.

How many Hours in-service will I get?

Attendance at the in-service part of the conference is worth 4.5hours in-service.  This information is confirmed in your certificate of attendance.  Copies of these certificates may be required when making an application for Chartered membership and by the school for claiming supervision. They should be retained safely. Certificates will be available for collection after 4pm on Friday 5th and may be collected at any time up to Close of the AGM on Saturday Lunchtime.

Can I book a room at the Mullingar Park Hotel?

The hotel cannot accommodate the numbers which normally attend the conference.  As of December 2009 all the rooms have been reserved and allocated.  You should make accommodation arrangements at your earliest convenience.  We  have requested discounted rates from local B & B’s and guest houses however these are at the discretion of the individual proprietors, you should indicate at time of booking that you are attending the IGC AGM and enquire if a discount may apply to your reservation.  Tourist information is available from www.irishtourist.com/westmeath/towns/mullingar.

How Many delegates can attend the Conference?

There are several limitations placed on the numbers attending any venue, Health & Safety regulations, Fire Regulations and limitations of service.  In this case the numbers are limited to 550 delegates. The web site will be updated regularly with the number of spaces remaining available. It will be updated more frequently as the numbers approach the maximum.

What if I have special dietary requirements?

We  always endeavour to accommodate special diets and you should indicate these on your application form.  A consolidated list of special dietary requirements for each meal is given in advance to the banqueting managers.  However, ultimately you must confirm your requirements with the staff locally.

Can I attend the AGM without attending the In-Service Day?

Yes.  All members are entitled to attend the AGM. There is no charge for attending the AGM and pre booking is not necessary.  However, it is helpful if we can advise the hotel with a fairly accurate estimate of attendees for catering for refreshments.  If only attending the AGM please email your name and branch to agmadmin@docshop.ie

Can I register if I arrive Late?

Yes, there will be a conference office in the vicinity of the Hotel Reception. You will be able to complete your registration and receive the conference pack?

Can I turn up without pre-booking?

Yes, but only under certain conditions.  Complete your form and bring it with you.
1. That the conference has not been advised as full to capacity. Check www.igc.ie
2. The fee will be €290.00 and payment MUST be made on the day.
3. You may have to make your own arrangements for Lunch.
4. The allocation of a place at a workshop will be limited and your preferred options may not be available.

Where do I register if I have not booked before 26th February?

There will be a Late Registrations Desk in the Lobby Area of the Hotel. 
For  those whose applications arrived after 22nd February, Tickets and pack will be available here. You will receive an email confirmation indicating that you should collect your pack from Late Registrations.
If places are still available and you arrive without a booking Late Registration will process your booking and allocate workshop places depending on availability.

When Can I get my Certificate of Attendance?

These will be available after 4pm on Friday 5th March, they will be available for collection until Saturday Lunch Time.  To avoid the rush those remaining until Saturday are requested to wait to allow delegates rushing for trains and buses to receive their certificates first.

How can I get a receipt for my payments?

All payments are receipted; your conference pack will automatically contain a receipt for all payments received. You will receive this pack prior to the conference.  There is no need to include an SAE.
If I am due a refund when will the payment be made?

All refunds are made through the IGC National Treasurer, while the Administrator processes the payments and makes the lodgements, the administrator has no access to the funds lodged to the AGM Accounts.  Refunds will be issued during March, you must give the details of a Bank Account for the refund to be transferred directly to your account. Queries regarding refunds should be directed to the AGM Treasurer.

Can I change My workshop Preferences?

Yes, provided that it is done prior to 22nd February.  Contact the administrator agmadmin@docshop.ie and include your membership number and your new selection, use the Number Identifiers from the workshops booklet.  Changes after this date will be subject to availability.

Institute of Guidance Counsellors, The Basement, 17 Herbert St., Dublin 2, Ireland   Tel: +353-1-676-1975   Fax: +353-1-661-2551   Email: igc@eircom.net