9.30am - 5pm Monday - Friday in Drumcondra and part-time service in Ballygall. Agency/Clinic: Teen Counselling Organisation Type: Voluntary Organisation Service Offered: Teen Counselling is an 'adolescent friendly' service which aims to enable young people and their parents or carers deal with difficulties, within the context of the family. The young person is always seen as central to the process, not the problem. Referral Procedure: How to Contact Agency: Phone to make an appointment. Agencies are encouraged to allow the parents/legal guardians of the young person make the referral. Contact Person: Monica Ferns, Secretary Address: Services in Mater Dei, Clonliffe Road, Drumcondra, Dublin 3 and Ballygall, Glasilawn Ave, Dublin 11 Telephone: 01 8371892 (Drumcondra) and 01 8646014 (Ballygall) Fax: 01 8372025 (Drumcondra) and 01 8646015 (Ballygall) materdei@teencounselling.comwww.crosscare.ie

Referral from School/Guidance Counsellor (Level 1)

Referral from GP or similar professional (Level 2)

Referral from Specialist Counselling Agency (Level 3)

Age of clients catered for: Young people aged 12-18 Area of difficulty for which support is provided: Family conflict, parents separating, anxiety, bullying, bereavement, drugs and alcohol use (early stages of experimentation only). Referrals only taken on sexual abuse cases that have already had statutory involvement. Opening Times: Referral from Parent Fee: No fee - donation based service Waiting List: Languages other than English: Access to Interpreters Staffing: 5/6 counsellors in Drumcondra service. Public Transport: Bus routes serving Drumcondra: 3, 11, 11A, 11B, 16, 16B, 33, 33B, 36, 36A, 41, 41A, 41B, 51A, 60 Bus routes serving Ballygall: 19, 134 Disability Access: No 3 to 4 months. However, the secretaries will deal with a call immediately and will advise.